ECS Amazon Connect Immersion Day
Wednesday 24th and Thursday 25th June 2020
Amazon’s Office: 1 Principal Place, Worship St, London EC2A 2BA, UK
ECS invite you to immerse yourself in Amazon Connect with this 2-day hands on workshop where you will experience the benefits of this ground-breaking cloud-based contact centre service.
ECS will leverage its experience working with UK organisations implementing Amazon Connect, to provide you with a thorough understanding of core concepts of the platform related to the provisioning, configuration, and management of Amazon Connect.
Why attend?
During this course, you will get hands-on experience with AWS services leveraged by Amazon Connect as well as discovering how to create call-flow integrations, build Chatbots and discover how you can implement innovative customer experiences rapidly, starting from nothing.
At end of the course you will have had the opportunity to explore creating customer experiences you have been thinking about but are too slow to build in traditional approaches, and gaining insights as to how you might leverage other AWS services to enrich and differentiate the CX you deliver your customers.
We look forward to seeing you there.
Day 1
| Time | Session |
| 08:30 – 09:00 | Breakfast & Validate AWS console access |
| 09:00 – 10:00 | Amazon Connect Overview |
| 10:00 – 11:00 | Use Case Discussion, Theory, and Goals |
| 11:00 – 11:15 | Break |
| 11:15 – 12:45 | Hands-on Module 1: Amazon Connect basic setup |
| 12:45 – 13:45 | Lunch |
| 13:45 – 15:15 | Hands-on Module 2: Amazon Connect and Amazon Lex |
| 15:15 – 15:30 | Break |
| 15:30 – 17:00 | Hands-on Module 3: Amazon Connect Dynamic Contact Flow |
| 17:00 – 19:00 | Networking Drinks at The Allegory, Principal Place |
Day 2
| Time | Session |
| 09:00 – 09:30 | Day 2 intro and re-cap |
| 09:30 – 11:00 | Hands-on Module 4: Amazon Lex Enhanced |
| 11:00 – 11:15 | Break |
| 11:15 – 12:45 | Hands-on Module 5: Send SMS Confirmation |
| 12:45 – 13:45 | Lunch |
| 13:45 – 14:45 | Hands-on Module 6: Integrate CCP into a custom web page |
| 14:45 – 15:00 | Wrap & CSAT Survey |
About ECS
ECS recently announced that it has achieved launch partner status for the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.
ECS brings a wealth of experience in large-scale, complex transformation projects, and proven capabilities in helping enterprises transform their customer experience using Amazon Connect. We help enterprises deliver the roadmap, strategy and architecture, and we provide the resources and expertise needed to drive positive change across the business.