ECS Amazon Connect Immersion Day
At ECS we run several Amazon Connect Immersion Days throughout the year. Currently we are working on moving these workshops to a virtual setting, so you can continue upskilling from home! Watch this space as we will be releasing dates for upcoming sessions very soon and keep an eye on our LinkedIn and Twitter for regular updates.
What is an Amazon Connect Immersion Day?
Immerse yourself in Amazon Connect with a hands on workshop where you will experience the benefits of this ground-breaking cloud-based contact centre service.
ECS will leverage its experience working with UK organisations implementing Amazon Connect, to provide you with a thorough understanding of core concepts of the platform related to the provisioning, configuration, and management of Amazon Connect.
During this course, you will get hands-on experience with AWS services leveraged by Amazon Connect as well as discovering how to create call-flow integrations, build Chatbots and discover how you can implement innovative customer experiences rapidly, starting from nothing.
At end of the course you will have had the opportunity to explore creating customer experiences you have been thinking about but are too slow to build in traditional approaches, and gaining insights as to how you might leverage other AWS services to enrich and differentiate the CX you deliver your customers.
ECS has achieved launch partner status for the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.
ECS brings a wealth of experience in large-scale, complex transformation projects, and proven capabilities in helping enterprises transform their customer experience using Amazon Connect. We help enterprises deliver the roadmap, strategy and architecture, and we provide the resources and expertise needed to drive positive change across the business.