Category Whitepapers and Guides
If you’re interested in gaining hands-on experience with ground-breaking cloud-based contact centre services, book on to an upcoming Amazon Connect Immersion Day.
In just two mornings of mini workshops, you’ll gain a thorough understanding of core concepts of the platform related to the provisioning, configuration, and management of Amazon Connect.
At end of the course you will have had the opportunity to:
These Immersion Days tend to oversubscribe quickly, so be sure to save your space today (form below).
For this exercise you will require an AWS development account(s) with admin access.
Preference is a personal account as corporate accounts are often locked down with roles & permissions applied that will block access to various components needed during this session. A corporate account may also block adding new phone numbers that are needed for attendees to test their flows.
Free Tier account will be sufficient with the only costs being a monthly rental of a DDI phone number for testing (approx. $2 per month). The account can be removed afterwards if the attendee no longer needs the account running.