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ECS Amazon Connect Immersion Day

Tuesday 3rd and Wednesday 4th March 2020

Amazon’s Office: 1 Principal Place, Worship St, London EC2A 2BA, UK

ECS invite you to immerse yourself in Amazon Connect with this 2-day hands on workshop where you will experience the benefits of this ground-breaking cloud-based contact centre service.

ECS will leverage its experience working with UK organisations implementing Amazon Connect, to provide you with a thorough understanding of core concepts of the platform related to the provisioning, configuration, and management of Amazon Connect.

Why attend?

During this course, you will get hands-on experience with AWS services leveraged by Amazon Connect as well as discovering how to create call-flow integrations, build Chatbots and discover how you can implement innovative customer experiences rapidly, starting from nothing.

At end of the course you will have had the opportunity to explore creating customer experiences you have been thinking about but are too slow to build in traditional approaches, and gaining insights as to how you might leverage other AWS services to enrich and differentiate the CX you deliver your customers.

We look forward to seeing you there.

Agenda

Day 1

Time Session
08:30 – 09:00 Breakfast & Validate AWS console access
09:00 – 10:00 Amazon Connect Overview
10:00 – 11:00 Use Case Discussion, Theory, and Goals
11:00 – 11:15 Break
11:15 – 12:45 Hands-on Module 1: Amazon Connect basic setup
12:45 – 13:45 Lunch
13:45 – 15:15 Hands-on Module 2: Amazon Connect and Amazon Lex
15:15 – 15:30 Break
15:30 – 17:00 Hands-on Module 3: Amazon Connect Dynamic Contact Flow
17:00 – 19:00 Networking Drinks at The Allegory, Principal Place

 

Day 2

Time Session
09:00 – 09:30 Day 2 intro and re-cap
09:30 – 11:00 Hands-on Module 4: Amazon Lex Enhanced
11:00 – 11:15 Break
11:15 – 12:45 Hands-on Module 5: Send SMS Confirmation
12:45 – 13:45 Lunch
13:45 – 14:45 Hands-on Module 6: Integrate CCP into a custom web page
14:45 – 15:00 Wrap & CSAT Survey

 

About ECS

ECS recently announced that it has achieved launch partner status for the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.

ECS brings a wealth of experience in large-scale, complex transformation projects, and proven capabilities in helping enterprises transform their customer experience using Amazon Connect. We help enterprises deliver the roadmap, strategy and architecture, and we provide the resources and expertise needed to drive positive change across the business.

Register your interest now: