Category Whitepapers and Guides
ECS brings a wealth of expertise enabling enterprises to accelerate customer experience transformation using Amazon Connect
Contact Centre Managed Service
Contact Centre As a Service
Amazon Connect Well Architected Framework review
Uncover how changing customer behaviour is causing businesses to rethink their CX strategy
ECS is an Amazon Connect Service Delivery Partner & AWS advanced consulting partner focused on enterprise customers
Discover how we enabled South East Water to achieve a 100% remote, outbound contact centre capability within 48hrs.
Understand how ECS & Amazon Connect can accelerate the transformation of your customer experience.
Delivering great customer experience starts with your company’s CX value chain. Uncover what’s holding you back and start engaging with your customers on their terms.
Mastering the three fundamentals of Omni-CX
Customer Experience Blog
Get Closer to your Customers like never before
Customer Experience Whitepapers and Guides
The changing face of the customer
Get hands on experience with Amazon Connect at our Immersion day