Driving Customer Experience

ECS brings a wealth of expertise enabling enterprises to accelerate customer experience transformation using Amazon Connect

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Services & Solutions

Solution Consulting

Solution Delivery

Technical Consulting

Contact Centre Managed Service

Contact Centre As a Service

Amazon Connect Well Architected Framework review

Rise of the omni-customer

Uncover how changing customer behaviour is causing businesses to rethink their CX strategy

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ECS & AWS Partnership

ECS is an Amazon Connect Service Delivery Partner & AWS advanced consulting partner focused on enterprise customers

Partner Page

Set up a remote contact centre in 48 hours

Discover how we enabled South East Water to achieve a 100% remote, outbound contact centre capability within 48hrs.

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Transform your customer service with Amazon Connect

Understand how ECS & Amazon Connect can accelerate the transformation of your customer experience.

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Engage, enlighten and inspire with true Omni-CX

Delivering great customer experience starts with your company’s CX value chain. Uncover what’s holding you back and start engaging with your customers on their terms.

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Get hands on experience with Amazon Connect at our Immersion day

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