Amazon Connect – helping contact centres navigate COVID-19

Contact centres are under increasing pressure to keep their staff safe and operations running. Fortunately, Amazon Connect is a pay-as-you-go solution that empowers your agents to deliver the same customer experience, remotely, and in as little as 48 hours.

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Amazon Connect

Quick and easy – set up a remote contact centre in as little as 48hours

Builds on what you have – augments existing IVRs and self-service functionality

Pay as you go – no contracts or lock in, just pay for the customer-connected minutes you use

Easily scales to meet unpredictable demand as it happens

100% cloud based, zero hardware requirements

High quality call experience thanks to packet loss resistance and a 16kHz audio

Call recording to help monitor and improve the customer experience

Powerful real-time and historic analytics tools out-of-the-box

Rapid Response Amazon Connect Solution

Templated solution to complete set-up of a basic contact centre in 48hrs

Single unified contact center for voice and chat

No need to learn multiple tools. Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat

At ECS, support goes beyond break-fix and issue repair

Get hands-on support over the phone or email should you run into any problems. This includes a mix of tools and technology, people, and programs for your agents

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"When working from home is the only option, Amazon Connect performs even when the kids are gaming or streaming Netflix on the same home network.”

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