Amazon Connect – helping contact centres navigate COVID-19
Contact centres are under increasing pressure to keep their staff safe and operations running. Fortunately, Amazon Connect is a pay-as-you-go solution that empowers your agents to deliver the same customer experience, remotely, and in as little as 48 hours.
Contact us todayAmazon Connect
Quick and easy – set up a remote contact centre in as little as 48hours
Builds on what you have – augments existing IVRs and self-service functionality
Pay as you go – no contracts or lock in, just pay for the customer-connected minutes you use
Easily scales to meet unpredictable demand as it happens
100% cloud based, zero hardware requirements
High quality call experience thanks to packet loss resistance and a 16kHz audio
Call recording to help monitor and improve the customer experience
Powerful real-time and historic analytics tools out-of-the-box
Rapid Response Amazon Connect Solution
Templated solution to complete set-up of a basic contact centre in 48hrs
Single unified contact center for voice and chat
No need to learn multiple tools. Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, web chat, and mobile chat
At ECS, support goes beyond break-fix and issue repair
Get hands-on support over the phone or email should you run into any problems. This includes a mix of tools and technology, people, and programs for your agents
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"When working from home is the only option, Amazon Connect performs even when the kids are gaming or streaming Netflix on the same home network.”
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