Category Whitepapers and Guides
The road to transformation for Green Flag
Customer Experience Blog
2021 predictions: Are you ready to ride the omni-customer wave?
The next big thing for Cloud – an opinion piece by John Ing
Friday Tech Round Up – ECS’s view on the news
ECS creates Amazon Connect contact centre for South East Water in two weeks to ensure business continuity during COVID-19
Amazon Connect Blog
Spotlight on the Omni-Customer
Plato and the rise of the Omni-Customer
ECS gains AWS Managed Services (AMS) Partner status
Application transformation and transplantation to support BCP
Business Continuity Blog
A flexible, distributed workforce. The ‘new normal’ for contact centres
Operating with uncertainty – how COVID-19 is affecting IT spend
BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.
ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.