Spotlight on the Omni-Customer
Customer Experience Blog
Plato and the rise of the Omni-Customer
Amazon Connect Blog
ECS gains AWS Managed Services (AMS) Partner status
Application transformation and transplantation to support BCP
Business Continuity Blog
A flexible, distributed workforce. The ‘new normal’ for contact centres
Operating with uncertainty – how COVID-19 is affecting IT spend
BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.
How can contact centres respond positively to COVID-19
Former RBS CX pioneer John Ing joins ECS as Amazon Connect deployments accelerate
ECS readies new Amazon Connect/ServiceNow CTI integration
Putting a rocket booster up your net promoter score with AI and cloud
ECS gains prestigious AWS Advanced Consulting Partner status – and announces participation in two forthcoming AWS events
ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.