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Enabling business continuity for South East Water in just 2 weeks

Customer Experience Whitepapers and Guides

Application transformation and transplantation to support BCP

Business Continuity Blog

A flexible, distributed workforce. The ‘new normal’ for contact centres

Amazon Connect Blog

Operating with uncertainty – how COVID-19 is affecting IT spend

Business Continuity Blog

BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.

Amazon Connect Blog

How can contact centres respond positively to COVID-19

Customer Experience Blog

Former RBS CX pioneer John Ing joins ECS as Amazon Connect deployments accelerate

Customer Experience Blog

ECS readies new Amazon Connect/ServiceNow CTI integration

Amazon Connect Blog

The data-centric revolution: The importance of being data-centric for a successful contact centre migration

Customer Experience Whitepapers and Guides

The Contact Centre: Strategic weapon in a hyper-connected world

Customer Experience Whitepapers and Guides

Putting a rocket booster up your net promoter score with AI and cloud

Amazon Connect Blog

ECS gains prestigious AWS Advanced Consulting Partner status – and announces participation in two forthcoming AWS events

Amazon Connect Blog

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ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.

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