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How can contact centres respond positively to COVID-19

Customer Experience Blog

Former RBS CX pioneer John Ing joins ECS as Amazon Connect deployments accelerate

Customer Experience Blog

ECS readies new Amazon Connect/ServiceNow CTI integration

Amazon Connect Blog

The data-centric revolution: The importance of being data-centric for a successful contact centre migration

Customer Experience Whitepapers and Guides

The Contact Centre: Strategic weapon in a hyper-connected world

Customer Experience Whitepapers and Guides

Putting a rocket booster up your net promoter score with AI and cloud

Amazon Connect Blog

ECS gains prestigious AWS Advanced Consulting Partner status – and announces participation in two forthcoming AWS events

Amazon Connect Blog

Achieving Amazon Connect Service Delivery Designation

Amazon Connect Blog

Leveraging Amazon Connect and Lex to gain insight from your customers (Part 1)

Amazon Connect Blog

Amazon Connect – Creating a DynamoDB Data Dip

Amazon Connect Blog

How to stand up a Contact Centre in 15 minutes

Amazon Connect Blog

ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.

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