CX Resources - ECS Group

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Spotlight on the Omni-Customer

Customer Experience Blog

Plato and the rise of the Omni-Customer

Amazon Connect Blog

ECS gains AWS Managed Services (AMS) Partner status

AWS Blog

Enabling business continuity for South East Water in just 2 weeks

Customer Experience Whitepapers and Guides

Tech³ Podcast – Being a Disruptor in a Disruptive Market Part 1

Amazon Connect Whitepapers and Guides

ECS “Ask Me Anything” Summer Sessions – Leadership in DevOps

Agile Event

PASSED: ECS “Ask Me Anything” Summer Sessions – CX

Agile Event

Application transformation and transplantation to support BCP

Business Continuity Blog

A flexible, distributed workforce. The ‘new normal’ for contact centres

Amazon Connect Blog

Operating with uncertainty – how COVID-19 is affecting IT spend

Business Continuity Blog

BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.

Amazon Connect Blog

How can contact centres respond positively to COVID-19

Customer Experience Blog

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ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.

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