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Operating with uncertainty – how COVID-19 is affecting IT spend

Business Continuity Blog

BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.

Amazon Connect Blog

How can contact centres respond positively to COVID-19

Customer Experience Blog

Former RBS CX pioneer John Ing joins ECS as Amazon Connect deployments accelerate

Customer Experience Blog

ECS readies new Amazon Connect/ServiceNow CTI integration

Amazon Connect Blog

The data-centric revolution: The importance of being data-centric for a successful contact centre migration

Customer Experience Whitepapers and Guides

The Contact Centre: Strategic weapon in a hyper-connected world

Customer Experience Whitepapers and Guides

Putting a rocket booster up your net promoter score with AI and cloud

Amazon Connect Blog

ECS gains prestigious AWS Advanced Consulting Partner status – and announces participation in two forthcoming AWS events

Amazon Connect Blog

Achieving Amazon Connect Service Delivery Designation

Amazon Connect Blog

Gaining insight from your data (Part 3)

Amazon Connect Blog

Storing all that good data (Part 2)

Amazon Connect Blog

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ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.

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