Category Whitepapers and Guides
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Spotlight on the Omni-Customer
Customer Experience Blog
Plato and the rise of the Omni-Customer
Amazon Connect Blog
ECS gains AWS Managed Services (AMS) Partner status
AWS Blog
Enabling business continuity for South East Water in just 2 weeks
Customer Experience Whitepapers and Guides
Ep. 3: Being a Disruptor in a Disruptive Market Part 2
Amazon Connect Podcast
Ep. 3: Being a Disruptor in a Disruptive Market Part 1
ECS “Ask Me Anything” Summer Sessions – Leadership in DevOps
Agile Event
Application transformation and transplantation to support BCP
Business Continuity Blog
A flexible, distributed workforce. The ‘new normal’ for contact centres
Operating with uncertainty – how COVID-19 is affecting IT spend
BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.
How can contact centres respond positively to COVID-19
ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.