Category Whitepapers and Guides
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Plato and the rise of the Omni-Customer
Amazon Connect Blog
ECS gains AWS Managed Services (AMS) Partner status
AWS Blog
Enabling business continuity for South East Water in just 2 weeks
Customer Experience Whitepapers and Guides
Ep. 3: Being a Disruptor in a Disruptive Market Part 2
Amazon Connect Podcast
Ep. 3: Being a Disruptor in a Disruptive Market Part 1
ECS “Ask Me Anything” Summer Sessions – Leadership in DevOps
Agile Event
Application transformation and transplantation to support BCP
Business Continuity Blog
A flexible, distributed workforce. The ‘new normal’ for contact centres
Operating with uncertainty – how COVID-19 is affecting IT spend
BCP in one day – getting your contact centre back on its feet, stronger and better equipped for change.
How can contact centres respond positively to COVID-19
Customer Experience Blog
Former RBS CX pioneer John Ing joins ECS as Amazon Connect deployments accelerate
ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.