Category Whitepapers and Guides
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Former RBS CX pioneer John Ing joins ECS as Amazon Connect deployments accelerate
Customer Experience Blog
ECS readies new Amazon Connect/ServiceNow CTI integration
Amazon Connect Blog
The data-centric revolution: The importance of being data-centric for a successful contact centre migration
Customer Experience Whitepapers and Guides
The Contact Centre: Strategic weapon in a hyper-connected world
Putting a rocket booster up your net promoter score with AI and cloud
ECS gains prestigious AWS Advanced Consulting Partner status – and announces participation in two forthcoming AWS events
Achieving Amazon Connect Service Delivery Designation
Gaining insight from your data (Part 3)
Storing all that good data (Part 2)
Leveraging Amazon Connect and Lex to gain insight from your customers (Part 1)
Amazon Connect – Creating a DynamoDB Data Dip
How to stand up a Contact Centre in 15 minutes
ECS helped take hold of the inconsistent server configuration and streamline our software. It meant we had a handle on the configuration of our environment, and reduced costs to the business.