Category Whitepapers and Guides
After much hard work we are proud to announce that we have achieved the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect.
This recognises that we improve customer experience and business outcomes by identifying objectives then designing a solution based on Amazon Connect and other AWS services to deliver an exceptional customer experience.
It differentiates us as an AWS Partner with proven technical proficiency and success delivering Amazon Connect to clients.
We have been providing digital transformation services to a number of pioneering FTSE100 and 250 clients, particularly in the financial services sector, using Amazon Connect. By moving their contact centres to the cloud these businesses are improving their customer experience and satisfaction, as well as gaining valuable insights.
Since we became an Amazon Connect Go-To Partner in 2018 we have seen significant interest from large enterprises and our team has developed deep understanding about how this platform brings changes in both the customer journey and organisational agility.
Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. It is based on the same contact centre technology used by Amazon customer service associates around the world to power millions of customer conversations.
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialised skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.