Ep. 10 – The Changing Face of The Customer

Emma Frame 17th June 2021

On our 10th episode of the Tech³ Podcast, we invite another special guest, Zaheer Gilani to talk everything about the changing face of the customer journey, the increase in human to machine and machine to machine interactions and what these changes mean for all of us. We also take a look at his path to becoming a Principal CX Consulting at ECS, and the jobs that prepared him for this role.

Guest information

Zaheer Gilani

LinkedIn: https://www.linkedin.com/in/zaheergilani/

LiveCX 3D Game iOS – free download: https://apps.apple.com/kh/app/customer-experience-game-3d/id1550071499

LiveCX 3D Game Android – free download: https://play.google.com/store/apps/details?id=com.omnixco.livecx3d&hl=en_GB&gl=US

Customer Journey Mapping Workbooks – Amazon: https://www.amazon.co.uk/s?k=zaheer+gilani&ref=nb_sb_noss

Host Information

Ben Shonubi

Twitter: https://twitter.com/obiwonshinobe

LinkedIn: https://www.linkedin.com/in/benshonubi/

About ECS

ECS is a customer-facing platform and product engineering consultancy – it’s all we do! As a GlobalLogic company and with the full support and scale of GlobalLogic’s team, we help businesses become ‘digital-first’ organisations, so they’re free to thrive like never before.

Introducing organisations to the latest cloud platforms, ECS connects them with strategic partners to offer the best solutions, and trains teams in cutting edge engineering practices. This allows organisations to do three things: Get closer to their customers. Innovate faster. Unlock the power of their most valuable asset – data. And they’ll have the skills and the culture to continue to do this day after day, year after year.

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