Ep. 6: Omni-Customer Crosses All Channels

In this episode we invite John Ing onto the Tech³ Podcast to look at changing customer behaviours and the emergence of the omni-customer and how businesses are beginning to consider their strategy to align to omni-customer. John is the CX Principal Product Lead at ECS and brings with him a wealth of experience and knowledge around customer experience and Amazon connect. John explores the difference between omni-channel, that we’re all familiar with, and the rise of the omni-customer who is adept at engaging across all channels; voice, digital and social.

 

Follow John on LinkedIn

LinkedIn: https://www.linkedin.com/in/john-ing-8b06991b/

 

Host information

Ben Shonubi

Twitter: https://twitter.com/benshonubi

LinkedIn: https://www.linkedin.com/in/benshonubi/