Ep. 6: Omni-Customer Crosses All Channels

In this episode we invite John Ing onto the Tech³ Podcast to look at changing customer behaviours and the emergence of the omni-customer and how businesses are beginning to consider their strategy to align to omni-customer. John is the CX Principal Product Lead at ECS and brings with him a wealth of experience and knowledge … Continue reading Ep. 6: Omni-Customer Crosses All Channels