Transform IT operations
This paper provides an overview of Machine Learning (ML) and Artificial Intelligence (AI) and looks at how they will impact IT operations and service delivery with self-healing systems.
As services become increasingly complex and dispersed across providers, automated operations are becoming a necessity to keep pace. Achieving the balance between self-regulating autonomous systems and retaining control is a radical policy shift similar to that seen with the recent transformation to DevOps, therefore cultural change must be addressed.
People who perceive their jobs as being threatened are unlikely to support such a change. To get them on board, we recommend that you show how AI Ops will make their life easier by removing mundane tasks and simplifying resolution – releasing time for development and re-skilling to higher value roles. Ultimately, your success will depend on these individuals.