Why ITIL is not enough
SIAM is an approach for managing multiple suppliers of IT services that form a singular and unified IT service delivery environment.
Increasingly, there are more and more providers of standardised IT services in the marketplace – seemingly moving towards everything as a service, or XaaS.
Without the right governance and control in place, what can start out as a great idea can lead to widespread ‘cloud dabbling’, ‘shadow IT’ and rogue Software as a Service (SaaS) being taken up piece-meal, both inside IT and the business.
Without the right approach managing such a blend of incumbent IT services alongside a myriad of vendor offerings can rapidly diminish any expected savings, and in the longer term can end up costing you more.