Achieving an 80% reduction in incident meantime to resolution for a UK bank

Our client is responsible for over four million UK banking products. Its operational visibility was significantly impaired by a lack of understanding among stakeholders about which components impacted which services. As a result, incident resolution times were higher than they should have been.

We helped them improve and streamline their IT operations management by adopting a service-led approach and deploying Splunk software.

Armed with far greater operational awareness and visibility, our client has achieved an 80% reduction in incident meantime to resolution. And by incorporating machine learning they can also proactively identify issues and track any behavioural anomalies.